Privacy Policy

This Privacy Policy explains how Open Ground, operated by Sheelagh O’Neill (“we”, “us”, “our”), collects, uses and protects personal information you provide through this website. We are the data controller for personal information processed in connection with our coaching and retreat services.

1. Information we collect

We collect personal information you provide directly, including:

• Identity and contact details such as name, email address and, where you choose to provide it, phone number;
• The content of any enquiry, message or intake information you send us;
• Booking and scheduling information relating to coaching sessions or retreats;
• Limited technical information (such as IP address and browser type) collected automatically when you visit the site.

We do not knowingly collect special category (sensitive) personal data through this website. Please do not include health, financial or other sensitive information in contact form messages.

2. How we use your information

We process personal information for the following purposes:

• Responding to enquiries and providing information you request;
• Delivering coaching sessions and retreats you have booked;
• Administering payments, bookings and related communications;
• Maintaining accounting, tax and other records required by law;
• Improving the security, reliability and content of the website.

3. Legal bases for processing

We rely on the following legal bases under the UK GDPR and EU GDPR, as applicable: performance of a contract (to deliver services you have booked); our legitimate interests (to respond to enquiries and operate our business); compliance with legal obligations (such as accounting requirements); and, where required, your consent.

4. Payment processing

Payments are processed by Stripe Payments Europe, Ltd. We do not receive or store full payment card details. Stripe processes your payment information as an independent controller in accordance with its own privacy policy.

5. Scheduling

Coaching appointments are scheduled using Calendly. When you book a session, information you enter into Calendly is processed by Calendly LLC under its privacy policy. We access only the booking details needed to deliver your session.

6. Email delivery

Contact form messages are transmitted using a third-party transactional email provider acting as our processor. Messages are retained only for as long as reasonably necessary to respond to your enquiry and to keep required business records.

7. Sharing your information

We do not sell your personal information. We share it only with: service providers acting on our instructions (such as payment, scheduling, email and hosting providers); professional advisers; and authorities where required by law.

8. International transfers

Some of our service providers are located outside the European Economic Area or the United Kingdom. Where personal information is transferred outside these areas, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or the UK International Data Transfer Addendum.

9. Retention

We keep personal information only for as long as necessary for the purposes set out above, including to meet legal, accounting and reporting requirements. Enquiry correspondence is typically retained for up to two years; booking and financial records are retained for the period required by applicable tax law.

10. Your rights

Subject to applicable law, you have the right to access, correct, update, delete or restrict the processing of your personal information, to object to processing, and to data portability. Where processing is based on consent, you may withdraw consent at any time. To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with a supervisory authority.

11. Cookies

This website uses only cookies and similar technologies that are strictly necessary for the site to function and, where enabled, embedded scheduling widgets. We do not use advertising cookies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version, and the date it was last updated, will always be posted on this page.

13. Contact

For any privacy questions or to exercise your rights, please contact us at hello@openground.life or via the contact page.